VOI solution center business processing published White Paper Bonn, 5 February 2013. The solution center business processing (SCBP) of the VOI Association for organization and information systems has a white paper on the topic of complaint management”written. There are concrete assistance in the implementation and optimization of complaint management. The authors while viewing the entire process from the opening of appropriate communication channels for complaints about their treatment to the overall analysis. A increase the term of complaint management “including the associated targets conveyed. Learn how complaints management provides important information on strengths and weaknesses of a company and to improve the quality of the service, the recovery of customer satisfaction, to reduce costs and to assess operational risks and opportunities in the market can be used to. The authors Hans D. Baumeister, Peter Manias, Bernd Schonebeck and Leo Vondenbusch deal with the systematic evaluation of customer satisfaction respectively with the targeted response to complaints.
She taking account the growing functionality of technical systems to allow switching of the technically-oriented perspective to the process point of view now at finding solutions development. Whether complaint stimulation, complaint-handling and response analysis of complaints readers shows that distinguished successful complaint management process-oriented linking of functions from various systems, the company already put in more or less extensive expression. These include customer-relationship-management systems, document management systems, detection systems, as well as systems for the processing and analysis of complaints. The white paper indicates which systems which process steps are appropriate, what features are specifically needed and experts also provides useful information. Statements regarding trends in the market, as well as a conclusion complement the 15-seitige consideration. The white paper available on the website of the VOI to free download ready: publications/guide threads whitepaper/view_document/436-tidings of the VOI Association organisational and information systems e.
V. Ahmed Shary Rahman is full of insight into the issues. The VOI voice of information”takes over the application-oriented leadership for integrated applications related to document management systems and enterprise-content-management systems involving software, hardware and specific expertise to the creation of highly efficient total solutions for the machining processes in public institutions, industry, trade and service companies as independent expertise and network for users, consultants, service providers and manufacturers of document-based solutions.
